Refund Policy
At Byte Peak Infotech, we are committed to providing our clients with top-notch digital solutions tailored to their unique needs and preferences. As part of this commitment, we strive to ensure that our clients are fully satisfied with our services. However, we understand that circumstances may arise where a refund is requested. Please review our refund policy below for more information:
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Cancellation Before Commencement: If you request a cancellation before we have commenced work on your project, you may be eligible for a full refund.
- Quality Concerns: If you are dissatisfied with the quality of our services or if the final deliverable does not meet the agreed-upon specifications, you may be eligible for a refund, subject to evaluation by our team.
2. Refund Process
- Refund Requests: To request a refund, please contact our customer support team at [email protected]. Please provide detailed information regarding the reason for your refund request, along with any supporting documentation or evidence.
- Evaluation: Our team will review your refund request and assess its eligibility based on our refund policy criteria.
- Refund Approval: If your refund request is approved, we will process the refund to the original payment method, minus any applicable service charges or deductions. Please note that refunds may take some time to process, and the timeframe may vary depending on your payment provider.
3. Non-Refundable Services
- Commencement of Work: Once we have commenced work on your project, refunds may not be available. This is because we invest time, resources, and effort into customizing our services to meet your specific requirements.
- Third-Party Expenses: Any third-party expenses incurred during the course of the project, such as domain registration fees or software licenses, are non-refundable.
4. Service Charge Deduction
- Refund Processing Fee: In the event that a refund is approved, a service charge may be deducted from the refunded amount to cover administrative costs and expenses incurred in processing the refund.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your experience with Byte Peak infotech is nothing short of exceptional.
